If you do not find an answer to your question, you can also send your query to our Support Department at: firstname.lastname@example.org. Depending on the volume of queries received, it may not be possible to reply immediately. To avoid callbacks please also state the type of device and other details, such as software version, and any other useful information.
Accessory and scope of delivery
Does the X-427 set accessory include a DAB antenna?
No, a DAB antenna is not included. We suggest using an active DAB antenna because the X-402 supports internal phantom power. Connector at antenna should be SMB [f] on XZENT a SMB [m] is used.
Does the X-427 set accessory include GPS antenna?
Does the set accessory include a HDMI cable?
No, but we offer optionally GBA-HDMIBOX (1 x HDMI, 2 x USB) for the X-427.
Can I use the GBA-XHDMI cable on my X-427?
No, the cable is not suited for us with the X-427.
On ignition of the engine my XZENT device powers off and reboots again.
XZENT units include a low-voltage protection to avoid undersupply for certain integrated circuits (ICs) that may not work properly without correct and steady supply voltage. Please consult your car service point or car garage to review your car´s battery and wiring.
Mounting / Installation
Which requirements does my car have to fulfill that the X-427 can be installed?
The vehicle must be equipped with a 2-DIN radio slot so that the XZENT device can be installed. Depending on the vehicle, a CAN / Stalk adapter and / or a 2-DIN installation kit is required. Your XZENT specialist dealer will be happy to advise you on this.
Can I operate my XZENT device with my existing steering wheel control (SWC) elements?
Some of the analog SWCs of the compatible vehicles can easily be connected via plug & play. For a Fiat Ducato (X290) you can use the standard values of your XZENT device directly. For other vehicles with an analogue SWC, you must first reprogram the SWC. The device can also be connected with an optional stalk interface. Please refer to the user manual for more details.
I’m using a dual sensor camera, how do I connect it to the X-427?
In case of a dual sensor camera with only one 12 V supply, please connect it to the CAMERA1-In port. For dual sensor reversing cameras, a separate accessory GNL-SWV2X1-RCA is available, which can be used to connect the cam to the CAMERA1-In port. If you are using 2 individual cameras which feature separate 12 V supplies, please use the CAMERA1-In and CAMERA2-In ports and connect them to the Camera1 12 V and Camera2 12 V supply leads of the device.
My car owns an active FM-antenna type. Do I need an antenna feed adapter?
It is possible to power active antennas via P.ANT cable. However please regard the vehicle compatibility list stated in the device installation manual. For the various compatible vehicle types please also consult your dealer.
Does the device generate lines for the camera view and are they dynamically following the steering wheel position?
No, the device does not generate grid lines for the camera view. In case you prefer grid lines for maneuvering, you should purchase a camera model that draws grid lines by the camera itself.
need to connect your XZENT via your smart phone (see device user manual).
XZENT request a PIN to pair, what shall I enter?
Usually the device will generate a 6-digit code automatically, you only need to confirm it. In case you need to manually enter a PIN code please try four times zero (0000).
Changes in contacts of my smartphone are not adopted automatically?
Your smartphone contacts will only be downloaded after your confirmation during the first connection after search&pair. Any later changes made to your contacts must be refreshed manually (see device user manual).
What do I need to consider on usage of USB for media playback?
Special functions such as CarPlay or AndroidLink only work on the USB1 port - this port should also be specially marked when installing the device. If the device was installed by someone else, you can simply test both USB ports in case of doubt (the port is also displayed as the source name in USB mode).
For USB media playback, make sure that the data carrier you want to use has been FAT32 formatted on a Windows PC or notebook. XZENT generally recommends using high quality USB sticks with a data volume of up to 32 GB. Please also note that the USB connection is designed for a maximum current consumption of 500 mA. This means that normal hard disks are usually not compatible because the drive's startup current is too high. The external hard drive will not be indexed in this case.
Is it possible to play A/V files from my smart phone?
Yes, you can use iPod Mode or AndroidLink, for Audio you can also use BT-Music.
My USB device is not detected by XZENT even after new format.
It may happen that the file system of your device is damaged: by high frequent write/re-write cycles, inappropriate usage (including storage), errors on first format or some other reasons.
Windows OS for example offers 2 different ways of format, quick-format and full-format. In such problem cases it is advised to use full-format and make sure you use FAT32 as file system.
Note: if even after full format, your data devices are still not detected, it may result from an incompatibility of data carrier controller-ICs. Please try a different brand/maker.
Is there an automatic volume increase on broadcasted traffic announcements?
No, depending on the device a pop up prompting “Traffic announcement” or an Icon is displayed if the function is set ON.
I want to mirror music and videos wirelessly using Wi-Fi on the screen of theX-427, so I need the GBA-WIFI HDMI Dongle, available as an accessory. Which smartphones are compatible with the GBA-WIFI dongle?
For Miracast mode at least Android 4.4 or higher is needed. In DNLA mode, depending on the source device manufacturer, Airplay requires iOS5 or higher. Additionally, check the smartphone's product info. Please make sure that the dongle is set to the correct mode.
I want to use the GBA-WIFI dongle. Which source devices would be compatible?
All display devices (like a TV) with a standard HDMI type A input, such as theX-427, may use it as target display. Additionally, a 5 V DC power source (e.g. USB) is required. We suggest using our extension cable GBA-HDMIBOX.
Voice Guidance without entered new route?
Please consider that you might have missed to confirm route guidance end after you arrived at your last destination (see Nav Quick Start guide).
Without confirmation on arrival at your destination or explicit confirmation of route guidance end in case you arrived at a waypoint and did not wish to continue, the system will keep the active route guidance in memory.
It is suggested once you are closing in to your final destination, to be at the live map view of the navigation mode where the system will prompt "Did you arrive at your destination?" If you confirm, the route guidance will be stopped. If you are in a different source like tuner or USB mode and use navigation in background please switch to the navigation mode as soon as the nav-voice announces that you will arrive shortly.
No GPS signal or frequently nav-voice prompts for new calculated route?
There are multiple causes that may lead to such problems. Please check the place and position of your GPS-receiver which is usually behind the windscreen on the dashboard. The fixation of the GPS-receiver may have suffered due to vibrations and bumpy roads. Another reason can be your parking position or parking time (extended period, metal constructions or concrete walls may cause interferences by reflections or/and shield your GPS receiver from available GPS satellites).
Please also take note that in case if you need precisely route guidance, you should check the GPS signal before you start to drive around and before you enter an address for route guidance, otherwise the system may need extended time to do the so called sat-fix, which is best and fastest if you and the car has unobstructed view to the sky.
My XZENT device does not seem to provide correct route guidance or/and some roads and addresses are not available
Please note that we offer map content of Europe via now TomTom (as of January 2020). Unfortunately it may happen that some crossings or later constructed or altered roads were not available at the moment of creation time. Please directly contact TomTom in case you want to report an issue. Missing roads or map errors can be reported via the link below: TomTom (requires a Google, Facebook or Yahoo account).
Where do I find further mapping materials?
XZENT has a close cooperation with Naviextras. Further materials and additional tools to download and maintain your navigation software you can find at: Naviextras
Why do I need software updates?
We provide in periods system enhancements, to keep your device up to date with the latest software.
Where do I get XZENT software updates?
What do I have to consider with software updates?
Attention: Software updates can only be applied via USB1 port. Please make sure that you pay attention to this point, when installing the device yourself. Port1 needs to be connected and well-marked. In case the device was not installed by yourself – please try the other USB port in case you see that the update is only partially installed. The Update Instruction Guide also mentions this point in detail.
The port is also displayed in the USB source during USB media playback.