Does the X-402 set accessory include a DAB antenna?
No, a DAB antenna is not included. We suggest using an active DAB antenna because the X-402 supports internal phantom power. Connector at antenna should be SMB [f] on XZENT a SMB [m] is used.
Does the X-402 set accessory include GPS antenna?
Does the set accessory include a HDMI cable?
No, but we offer optionally GBA-HDMIBOX (1 x HDMI, 2 x USB) for X-402..
Can I use the GBA-XHDMI cable on my X-402?
No, the cable is suited for usage on X-302BT MkII and X-202BT MkII with miniTypeC connector and MHL support.
Which requirements does my car have to fulfill that the XZENT unit can be installed?
You need a 2-DIN slot for X-402. Depending on your car brand and model you may also need a CAN/STALK adapter or a mounting/installation kit. Your XZENT dealer may assist you here in detail.
I don't use the optional navigation card at X-402, do I need to connect the GPS antenna?
Yes, we suggest to connect it because the device does also sync date and time via GPS signal.
Which requirements does the SWC learning interface of the X-402 have for the programmable SWC keys?
Only analog SWCs are supported. Please refer to the A3-size paper wiring diagram included at the accessory about the wire connection. Many XZENT dealers may offer this service to you. Alternatively you can also purchase an optional car specific Stalk interface via IR-IN (see next FAQ entry).
Can I operate my XZENT device with my existing steering wheel control (SWC) elements?
Your SWC may be connected with an optional CAN/Stalk adapter. Details of functions (such as Mute, Pickup, Volume, Skip) are depending on the CAN/Stalk adapter itself. Please also note that your selected CAN/Stalk interface must be compatible to the XZENT IR/IN interface and also that an optional adapter cable ZEZ-XZENTLEAD is needed. Please contact your local XZENT dealer for further assistance. X-402 also offers another connection option see previous listed FAQ entry.
Can I use the built-in OE hands free system of my car?
No, this is not possible. Stated models of XZENT already include a hands free feature. To avoid inter operability issues it is strongly suggested to deactivate your car's built-in OE hands free system. You can do this by removing the correct fuse for that part (please read your car's manual).
My car owns an active FM-antenna type. Do I need an antenna feed adapter?
The X-402s need power active antennas via P.ANT cable.
Can I use a custom background wallpaper from my SD-card or USB flash drive?
No. The background wallpapers are stored in EEPROM which is limited and not directly accessible to SD or USB data ports.
How do I connect my mobile phone?
You need to connect your XZENT via your smart phone. Your XZENT device is only visible to other Bluetooth devices if you enter the BT-source of your XZENT with active page BT-Settings & More, respectively press the Smartphone Icon on X-402 (see manual).
XZENT request a PIN to pair, what shall I enter?
You will find this information also in your manual – please enter four times zero (0000). At X-402 the set PIN will also be displayed at lower bottom of the screen in pair list mode.
Can I edit a saved favorite contact?
It is not possible to edit favorites. However, you have to delete and re-assign a new contact after you refreshed the downloaded phonebook on your XZENT device.
Changes in contacts of my smartphone are not adopted automatically?
Your smartphone contacts will only be downloaded after your confirmation during the first connection after search&pair. Any later changes made to your contacts must be refreshed manually (see manual).
Is there a search function for contacts in the phonebook?
No, the device does not implement a database for search. We suggest to save your most used contacts as a favorite. You can assign up to 6 of them.
What do I need to consider on usage of USB/SD for media playback?
Please make sure your SD-cards/USB-sticks are FAT32 formatted. XZENT suggests using high quality products with a maximum of 32 GB capacity. Higher capacity may work but is not guaranteed.
New added folders are added on the end of the XZENT mediaplayer list?
The XZENT mediaplayer does not run on a OS like Windows or MacOS. Files will be read as created 1 by 1 which means that later added files are saved on higher memory addresses. You can compare this to a CD-R disc, where the read sequence is from inside to outside and later added data to a multisession disc will be appended at the end.
What is the sequence of the folder presented by the XZENT mediaplayer on the GUI?
X-402 sorts the folder alphanumerically.
Is it possible to play A/V files from my smart phone?
It is not officially supported via USB. However, some phones may offer a simplified USB access option (please check your smart phone manual). It is possible with to play audio and music via Bluetooth A2DP.
My USB/SD device is not detected by XZENT even after new format.
It may happen that the file system of your device is damaged: by high frequent write/re-write cycles, inappropriate usage (including storage), errors on first format or some other reasons.
Windows OS for example offers 2 different ways of format, quick-format and full-format. In such problem cases it is advised to use full-format and make sure you use FAT32 as file system.
Note: if even after full format, your data devices are still not detected, it may result from an incompatibility of data carrier controller-ICs. Please try a different brand/maker.
Is there an automatic volume increase on broadcasted traffic announcements?
No, depending on the device a pop up prompting “Traffic announcement” or an Icon is displayed if the function is set ON.
I want to mirror music and videos wirelessly using Wi-Fi on the screen of the X-402, so I need the GBA-WIFI HDMI Dongle, available as an accessory. Which smartphones are compatible with the GBA-WIFI dongle?
For Miracast mode at least Android 4.4 or higher is needed. In DNLA mode, depending on the source device manufacturer, Airplay requires iOS5 or higher. Additionally, check the smartphone's product info. Please make sure that the dongle is set to the correct mode.
I want to use the GBA-WIFI dongle. Which source devices would be compatible?
All display devices (like a TV) with a standard HDMI type A input, such as the X-402, may use it as target display. Additionally, a 5 V DC power source (e.g. USB) is required. We suggest using our extension cable GBA-HDMIBOX.
Navigation Voice Guidance without entered new route?
Please consider that you might have missed to cancel route guidance after you arrived at your last destination.
Without confirmation on arrival at your destination or explicit cancel in case you arrived at a waypoint and did not wish to continue, the system will keep the active route guidance in memory.
It is suggested when you are closing in to your final destination to be at the live map view of the navigation mode where the system will prompt "Did you arrive at your destination?" If you confirm, the route guidance will be stopped. If you are in a different source like tuner or USB mode and use navigation in background please switch to the navigation mode as soon as the nav-voice announces that you will arrive shortly.
No GPS signal or frequently nav-voice prompts for new calculated route.
There are multiple issues that may lead to such problems. Please check the place and position of your GPS-receiver which is usually behind the windscreen on the dashboard. The fixation of the GPS-receiver may have suffered due to vibrations and bumpy roads. Another reason can be your park position or parking time (extended period, metal constructions or concrete walls may cause interferences such as reflections and shield your receiver from GPS satellites).
Please also take note that in case if you need precisely route guidance, you should check the GPS signal before you start to drive around and before you enter an address for route guidance, otherwise the system may need extended time to do the so called sat-fix, which is best and fastest if you and the car has clear view to the sky.
Can I use my cars OE GPS antenna?
Most GPS antenna own a so called FAKRA connector which can´t be directly connected to the XZENT device (screw type coupling mechanism). It is strongly suggested to use the provided and included XZENT GPS antenna to avoid any interoperability issues.
My XZENT device does incorrect route navigation or some roads and addresses are not available.
Please ensure that your map content is the latest available version offered to you. Map content updates are provided with up to 6 month delay. In case you own the latest available content, you can report TomTom map modifications at TomTom (Account required).
Where do I find further mapping materials?
XZENT has a close cooperation with Naviextras. Further materials and additional tools to download and maintain your navigation software you can find at: Naviextras
I'd like to use a different non XZENT navigation card for X-402, which configuration do I need für my navigation software?
Please use: port=2, baud=9600, according to the wide variety of software companies we cannot give detailed instruction on every single case. Please refer to your navigation SW provider for detailed information on configuration.