If you do not find an answer to your question, you can also send your query to our Support Department at: firstname.lastname@example.org. Depending on the volume of queries received, it may not be possible to reply immediately. To avoid callbacks please also state the type of device and other details, such as software version, and any other useful information.
Which requirements does my car have to fulfill that the XZENT unit can be installed?
You need a 2-DIN slot for X-522. Depending on your car brand and model you may also need a CAN/STALK adapter or a mounting/installation kit. Your XZENT dealer may assist you here in detail.
Can I operate my XZENT device with my existing steering wheel control (SWC) elements?
Your SWC may be connected with an optional CAN/Stalk adapter. Details of functions (such as Mute, Pickup, Volume, Skip) are depending on the CAN/Stalk adapter itself. Please also note that your selected CAN/Stalk interface must be compatible to the XZENT IR/IN interface and also that an optional adapter cable ZEZ-XZENTLEAD is needed. Please contact your local XZENT dealer for further assistance.
Can I use the built-in OE hands free system of my car?
No, this is not possible. Stated models of XZENT already include a hands free feature. To avoid inter operability issues it is strongly suggested to deactivate your car's built-in OE hands free system. You can do this by removing the correct fuse for that part (please read your car's manual).
My car owns an active FM-antenna type. Do I need an antenna feed adapter?
The X-522 needs power active antennas via P.ANT cable.
How is the X-522 system clock synchronized?
The clock can be manually set or synchronized via FM settings (CT=ON). The selected FM station needs to send the CT signal via RDS.
How do I connect my mobile phone?
You need to connect your XZENT via your smartphone or start a scan from X-522. In case of Apple CarPlay or Google Android Auto first time connection, it will be automatically paired on front-USB connection with the smartphone.
Can I edit a saved favorite contact?
It is not possible to edit favorites. However, you have to delete and re-assign a new contact after you refreshed the downloaded phonebook on your XZENT device.
Changes in contacts of my smartphone are not adopted automatically to the X-522 BT mode?
Your smartphone contacts will only be downloaded after your confirmation during the first connection after search & pair. Any later changes made to your contacts must be refreshed manually (see manual). In case of Apple CarPlay and Google Android Auto, the phone is in charge of managing the contacts.
How do I start this feature?
Your Smartphone should fulfil all prerequisites and needs to be connected to the FRONT USB port of your device – the rear USB port is only for media playback via USB flash drives.
You can find more detailed instruction on the initial operation and additional web links in your copy of the user manual.
Can I use wireless function?
This device does not include any WiFi hardware – CarPlay and AndroidAuto are only intended to be used via FRONT USB of your device.
I cannot find the Android Auto App in the Google Playstore?
Google Android Auto is not (yet) available in all countries worldwide. Google itself does not publish any availability data for the Android Auto app. You can, however, register at https://www.android.com/auto/ with your email address to be notified of the Android Auto availability in your country.
What do I need to consider on usage of USB/SD for media playback?
Please make sure your SD-cards/USB-sticks are FAT32 formatted. XZENT suggests using high quality products with a maximum of 32 GB capacity. Higher capacity may work but is not guaranteed.
Is it possible to play A/V files from my smartphone?
Please use Apple CarPlay or Google Android Auto for smartphone media playback.
My USB/SD device is not detected by XZENT even after new format.
It may happen that the file system of your device is damaged: by high frequent write/re-write cycles, inappropriate usage (including storage), errors on first format or some other reasons. Windows OS for example offers 2 different ways of format, quick-format and full-format. In such problem cases it is advised to use full-format and make sure you use FAT32 as file system.
Note: If even after full format, your data devices are still not detected, it may result from an incompatibility of data carrier controller-ICs. Please try a different brand/maker.
Is there an automatic volume increase on broadcasted traffic announcements?
TA broadcast can be saved with a different volume value which will be applied to any played TA after change of the value.